What our Clients are Saying

Working with John Cushen as our guide in New Zealand was an absolute delight. Not only is he incredibly knowledgeable about the country and its rich history, but his warm and personable nature truly made our experience unforgettable. John went above and beyond to create 'WOW' moments at every turn, ensuring that each day was filled with excitement and wonder. From breathtaking hikes in the stunning landscapes to immersing ourselves in the vibrant Maori culture, John's attention to detail and passion for his work shone through. We felt incredibly lucky to have him as our guide, and his ability to connect with each member of the group made the trip even more special. If you're looking for someone to help you deliver an amazing visitor experience, I highly recommend John Cushen.

“I had the pleasure of having John as our Qualmark assessor for 5 years. It wasn’t until John came along that we started making progress and finding value in the Qualmark endorsement. John changed the dynamic of our assessments, he wasn’t just there to mark what we were doing, he was there to help us improve. With his knowledge, experience and pragmatic approach, he’d offer suggestions and options for doing things better.”

“All the best for your new chapter. You’ve been fantastic to Highlands, thanks for your support, patience and making the process worthwhile and enjoyable. Our business is better because of your input and I thank you for that. You are welcome at Highlands any time and look forward to seeing you.”

“What John and Amanda don’t know about the tourism industry is not worth knowing. Not only do they have practical experience in the industry they were also able to extend our thinking, opening avenues and ideas we never considered or could have dreamed of. Their enthusiasm about the industry is infectious and worthy of aspiring to.”

“Having known John and Amanda for 20 odd years, I’d highly recommend them to support organizations in developing their tourism/hospitality businesses. They both have an in-depth knowledge of the industry and are passionate in their resolve to produce authentic, professional and high quality visitor services to the tourism industry.”

“We’ve had the privilege of knowing John initially through his B&B, but more recently with his auditing profession at Qualmark. In this role we found him extremely knowledgeable, drawing on his industry experience and teaching proficiency made for an enjoyable and educational process as opposed to a traditional ‘tick box’ exercise. His “can do” attitude is infectious with only good intentions to see your business succeed”

“John went above and beyond what was required; providing great practical advice on all aspects of our tourism operation, creating a comprehensive customer service program and running training sessions. The professional support and advice we have received has been invaluable.”